Interactive Voice Response (IVR) System Sales Market Report 2018

This report studies the global Interactive Voice Response (IVR) System market status and forecast, categorizes the global Interactive Voice Response (IVR) System market size (value & volume) by key players, type, application, and region. This report focuses on the top players in North America, Europe, China, Japan, Southeast Asia India and Other regions (Middle East & Africa, Central & South America).

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The global Interactive Voice Response (IVR) System market is valued at million US$ in 2017 and will reach million US$ by the end of 2025, growing at a CAGR of during 2018-2025.

The major players covered in this report

  • IBM
  • Aspect Software, Inc.
  • AT&T Inc.
  • AVAYA, Inc.
  • BCE, INC.
  • Cisco Systems Inc
  • Convergys Corp.
  • Dialogic Corporation
  • Enghouse Systems Limited
  • Syntellect Inc.
  • Genesys Telecommunications Laboratories Inc.
  • Healthcare Technology Systems (HTS)
  • Mitel Networks Corporation
  • Nuance Communications, Inc.
  • Philips Speech Processing
  • Verizon Communications, Inc.
  • Voxeo Corporation
  • West Corporation
  • Holly Connects

Geographically, this report studies the key regions, focuses on product sales, value, market share and growth opportunity in these regions, covering

  • United States
  • Europe
  • China
  • Japan
  • Southeast Asia
  • India

We can also provide the customized separate regional or country-level reports, for the following regions:

  • North America
  • United States
  • Canada
  • Mexico
  • Asia-Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
  • Indonesia
  • Singapore
  • Rest of Asia-Pacific
  • Europe
  • Germany
  • France
  • UK
  • Italy
  • Spain
  • Russia
  • Rest of Europe
  • Central & South America
  • Brazil
  • Argentina
  • Rest of South America
  • Middle East & Africa
  • Saudi Arabia
  • Turkey
  • Rest of Middle East & Africa

On the basis of product, this report displays the production, revenue, price, market share and growth rate of each type, primarily split into

  • Equipment installed on the customer premises
  • Equipment installed in the PSTN (public switched telephone network)
  • Application service provider (ASP) / hosted IVR

On the basis on the end users/applications, this report focuses on the status and outlook for major applications/end users, sales volume, market share and growth rate for each application, including

  • Bank and stock account balances and transfers
  • Surveys and polls
  • Office call routing
  • Call center forwarding
  • Simple order entry transactions
  • Selective information lookup (movie schedules, etc.)

The study objectives of this report are:

  • To analyze and study the global Interactive Voice Response (IVR) System sales, value, status (2013-2017) and forecast (2018-2025);
  • To analyze the top players in North America, Europe, China, Japan, Southeast Asia and India, to study the sales, value and market share of top players in these regions.
  • Focuses on the key Interactive Voice Response (IVR) System players, to study the sales, value, market share and development plans in future.
  • Focuses on the global key manufacturers, to define, describe and analyze the market competition landscape, SWOT analysis.
  • To define, describe and forecast the market by type, application and region.
  • To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints and risks.
  • To identify significant trends and factors driving or inhibiting the market growth.
  • To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
  • To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
  • To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
  • To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) System are as follows:

  • History Year: 2013-2017
  • Base Year: 2017
  • Estimated Year: 2018
  • Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders

  • Interactive Voice Response (IVR) System Manufacturers
  • Interactive Voice Response (IVR) System Distributors/Traders/Wholesalers
  • Interactive Voice Response (IVR) System Subcomponent Manufacturers
  • Industry Association
  • Downstream Vendors

Available Customizations
With the given market data, We Research offers customizations according to the company’s specific needs. The following customization options are available for the report:

  • Regional and country-level analysis of the Interactive Voice Response (IVR) System market, by end-use.
  • Detailed analysis and profiles of additional market players.

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Table of content

Global Interactive Voice Response (IVR) System Sales Market Report 2018
1 Interactive Voice Response (IVR) System Market Overview
1.1 Product Overview and Scope of Interactive Voice Response (IVR) System
1.2 Classification of Interactive Voice Response (IVR) System by Product Category
1.2.1 Global Interactive Voice Response (IVR) System Market Size (Sales) Comparison by Type (2013-2025)
1.2.2 Global Interactive Voice Response (IVR) System Market Size (Sales) Market Share by Type (Product Category) in 2017
1.2.3 Equipment installed on the customer premises
1.2.4 Equipment installed in the PSTN (public switched telephone network)
1.2.5 Application service provider (ASP) / hosted IVR
1.3 Global Interactive Voice Response (IVR) System Market by Application/End Users
1.3.1 Global Interactive Voice Response (IVR) System Sales (Volume) and Market Share Comparison by Application (2013-2025)
1.3.1 Bank and stock account balances and transfers
1.3.2 Surveys and polls
1.3.3 Office call routing
1.3.4 Call center forwarding
1.3.5 Simple order entry transactions
1.3.6 Selective information lookup (movie schedules, etc.)
1.4 Global Interactive Voice Response (IVR) System Market by Region
1.4.1 Global Interactive Voice Response (IVR) System Market Size (Value) Comparison by Region (2013-2025)

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