Category Archives: Telekommunikation

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Daten können jetzt in Echtzeit im LTE-Netz übertragen werden. Mit VORTIX LTE Serial Data Bridge braucht niemand mehr CSD Modemverbindungen.

Für einige Industrieanwender sind Echtzeit-Datenverbindungen, z.B. als serielle Verbindung zu einer Anlage einfach unabdingbar. Die Netzdienste bieten hierfür die CSD-Verbindung an, die lahme 9600 Bit/sec. liefert, sehr teuer ist und dazu auch noch ständig von Abkündigung bedroht wird.

Doch jetzt gibt es eine Alternative! Die VORTIX LTE Serial Data Bridge ist die Innovation aus dem Hause ConiuGo,
die einfach einen seriellen Datentunnel durch das LTE-Netz legt! Zwei Betriebsarten sind möglich:

  • Das fertige, virtuelle „Datenkabel“, bei dem ein VORTIX Gerätepaar ohne Anwahlprozedur eine direkt nutzbare serielle Verbindung aufbaut.
  • Das virtuelle „Einwahlmodem“, bei dem die VORTIX Geräte mit der bei Punkt zu Punkt Einwahlprozedur für Modem über ATDT, „Connect“, Umschalten in den Befehlsmodus mit +++ arbeiten, etc.

VORTIX LTE Serial Data Bridge benötigt zwei aufeinander abgestimmte SIM-Karten mit „fixed IP“, aber keine superteure CSD-Freischaltung mehr.

Für die SIM-Karten stehen auf Industrieanwendungen spezialisierte Anbieter zur Verfügung, die monatlichen Kosten hängen vom transferierten Datenvolumen ab und liegen normalerweise bei 5-10 Euro pro Monat.

Die im Bereich Industrie und Dienstleistung noch sehr weit verbreitete Technik der seriellen Datenübertragung wird mit der VORTIX LTE Serial Data Bridge einfach und preiswert fit gemacht für moderne LTE-Netze im 21. Jahrhundert.

Telekommunikation

Land Mobile Radio Market: Market Shares, Trends, Top Key Players, Industry Overview and Global Forecast to 2022

The global LMR market was valued at USD 8.24 billion in 2015 and is expected to reach USD 20.82 by 2022, at a CAGR of 14.3% between 2016 and 2022. The base year considered for the study is 2015, and the forecast has been provided for the period from 2016 to 2022.

Growing significance of efficient critical communication operations
The LMR technology has progressed over time from conventional, analog voice service (such as two-way communications) to complex systems incorporating trunking and digital capabilities that enable features such as group calling, rapid voice call-setup, high-quality audio, and guaranteed priority access to the end user. With the increasing instances of crime, terrorism, and natural disasters, industries need to adopt new technologies to provide prompt and effective response in real time. Effective communication is important for public safety responders who need to stay connected with each other at the control center as well as acquire situational awareness in real time when responding to emergencies. For example, TETRA, the largest land mobile radio standard, has good spectrum efficiency and is available on a harmonized spectrum. It has extraordinary critical communication features such as security, short call set-up time, voice calls feature set, and high-speed data services. It operates on direct mode and site trunking and its adoption is growing in existing and potential market segments such as public safety and commercial applications. Moreover, TETRA does not require broadband data. With the increasing security threats and demands for greater efficiency, cross-agency coordination, and better information sharing, the growth of efficient public safety communications networks has become a top priority for organizations, which is driving the global market for the LMR technology.

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The market for digital technology will likely hold a larger market size by 2022 due to the presence of advanced technologies such as TETRA, which provide features such as group chats, enhanced voice clarity, higher quality coverage, longer battery life, and availability of customized software applications. Land mobile systems are witnessing a shift from analog to a variety of digital formats, such as TETRA, DMR, P25, and others-including dPMR, NXDN, and TETRAPOL.

Market Dynamics
Drivers

  • Growing significance of efficient critical communication operations
  • Rising demand for inexpensive and reliable land mobile radios
  • Application of land mobile radios in diverse industries, majorly in military & defense, and transportation
  • Transition of land mobile radios from analog to digital

Restraints

  • Spectrum bandwidth limitation restricting industry expansion
  • High costs of building LMRs

Opportunities

  • Requirement of voice encryption for secure communication
  • Dynamic spectrum access opportunities for LMRs

Challenges

  • Growth of Internet of Things (IoT) devices

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Key players in the market include Sepura PLC (UK), Motorola Solutions, Inc. (US), Harris Corporation (US), JVCKENWOOD Corporation (Japan), Thales SA (France), Raytheon Company (US), RELM Wireless Corporation (US), Hytera Communications Corporation Limited (China), and Simoco (UK).

Auto/Verkehr Pressemitteilungen Telekommunikation

Flight Data Monitoring and Analysis Market Growth, Trends, and Forecast to 2022

According to the new market research report  Flight Data Monitoring Market  by Solution Type (On Board, On Ground), Component (FDM Service, FDM System, FDM Software), End User (Fleet Operators, Drone Operators, FDM Service Providers, Investigation Agencies ), Region – Global Forecast to 2022 „ from 3.71 Billion in 2017 to USD 5.34 Billion by 2022, at a CAGR of 7.55% from 2017 to 2022.

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Browse 83 Tables and 45 Figures spread through 143 Pages and in-depth TOC on  Flight Data Monitoring Market“

https://www.marketsandmarkets.com/Market-Reports/flight-data-monitoring-market-117613618.html

Early buyers will receive 10% customization on this report.

The growth of the aerospace industry has increased in the past few years. This increase in the number of commercial flights implies that the procedure for increasing the probability of a failure of a vehicle is increasing.

Curtis Wright (US), Teledyne Controls LLC (US), Safran Electronics & Defense (US), Guardian Mobility (US), Flight Data Services Ltd , (US), and Scaled Analytics Inc. (US).

Target Audience for this report:

  • Private Aircraft Operators
  • UAV operators
  • Aviation Industry
  • Technology Support Providers
  • Aircraft Data Analysis Service Providers
  • Scientific Research Centers across Regions

Based on solution type, the on-the-ground segment is projected to lead the flight data monitoring market during the forecast period.

Based on solution type, the on-the-ground  segment during the forecast period. Aircraft operator uses Flight Data Services (FDM) and Flight Operations Quality Assurance (FOQA). These services provide a full analysis of day to day flight operations to aircraft operators. By selecting Ground (AOG) Flight Data Services to monitor the aircraft, it can be assessed and addressed without delay, minimizing risk and Aircraft on Ground (AOG) time while ensuring compliance to aviation regulatory norms.

Based on component, the FDM service segment of the flight data monitoring market is projected to witness the highest growth during the forecast period.

Based on component, the flight data monitoring market has been segmented into FDM service, FDM system, and FDM software. FDM consulting, Flight Operations Quality Assurance (FOQA), helicopter FDM, FDR readouts, training and simulation, inspection, maintenance monitoring, condition monitoring, and FDM consulting. The FDM service component segment is expected to become the largest user of the flight data monitoring market in 2017. This segment is projected to grow at the highest CAGR during the forecast period. Flight Data Monitoring (FDM) is the process of collecting flight data from aircraft, processing it on a computer, and carrying it out

North American is expected to lead the flight data monitoring market during the forecast period.

North America is expected to lead the flight data monitoring market during the forecast period. The increase in the disposable income of the population has contributed to the demand for air travel. The rise in air passenger traffic has led to an increase in aircraft deliveries in North America, which has further fueled the demand for flight data monitoring in this region.

Major companies in the flight data monitoring market report are Curtiss Wright (US), Safran (France), Teledyne Controls (US), and FYHT (Canada).

Speak to Analyst @  https://www.marketsandmarkets.com/speaktoanalyst.asp?id=117613618

About MarketsandMarkets ™

MarketsandMarkets ™ provides quantified B2B research on 30,000 high growth opportunities / threats 70% to 80% of worldwide companies‘ revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets ™ for their painpoints around

Our 850 fulltime analyst and SMEs at MarketsandMarkets ™ are following the „Growth Engagement Model – GEM“. The GEM aims to identify new opportunities, identify the most important customers, write attack, avoid and defend strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets ™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets ™ is going to spend more than 10,000 companies this year for their revenue planning and help them make their innovations / disruptions early to the market.

MarketsandMarkets‘ flagship competitive intelligence and market research platform, ‚Knowledgestore‘, joins over 200,000 markets and entire value chains for deeper understanding of the unmet market along with market sizing and forecasts of niche markets.

Contact:

Mr. Shelly Singh
MarketsandMarkets ™ INC.
630 Dundee Road
Suite 430
Northbrook, IL 60062
United States: 1-888-600-6441

Aktuelle Nachrichten Auto/Verkehr Computer/Internet/IT Pressemitteilungen Telekommunikation

Soldier Systems Market Expected to $14.14 billion USD by 2023

Soldier Systems Market

Soldier Systems
                       Soldier Systems

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According to the new market research report “ Soldier Systems Market by End User (Military, Homeland Security), Type (Personal Protection, Communication, Power and Transmission, Surveillance and Target Acquisition, Navigation and Health Monitoring, Vision), Region – Global Forecast to 2023 “ billion in 2018 to $ 14.14 billion by 2023, at a CAGR of 7.65% from 2018 to 2023. The growth in the value of terrorism is continuing.

Do not miss out on business opportunities in “ Soldier Systems Market“ . Speak to our analyst and gain

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Browse and in-depth TOC on “ Soldier Systems Market – Global Forecast to 2023

130 – tables

54 – Figures

186 – Pages

 Early buyers will receive 10% customization on this report

Based on end CAGR during the forecast period.

The future of the military system is 2018, and the future of the military segment is 2023 upgrading their existing soldier systems to enhance the survivability of soldiers. Ongoing soldier modernization programs, increasing cross-border conflicts, and rising number of terrorism-related activities across the globe are also contributing to the growth of the military segment of the soldier systems market.

Among types, the communication segment is projected to lead the soldier’s market from 2018 to 2023 .

Based on gradeThe soldier system market has been segmented into personal protection, Respiratory Protective Equipment (RPE), communication, power and transmission, surveillance and target acquisition, navigation and health monitoring, vision, exoskeleton, and training & simulation. The communication segment is projected to lead the soldier market during the forecast period. The training & simulation segment of the market is projected to grow to the highest CAGR during the forecast period. This growth of the training and simulation segment is attributed to the penetration of Augmented Reality (AR) and Virtual Reality (VR) in various training & simulation devices. The ability of augmented reality to combine the real world with virtual objects has increased.

The Asia Pacific soldier market is projected to grow to the highest CAGR during the forecast period .

CAGR from 2018 to 2023. The Asia Pacific Pacific Region is a major player in the Pacific economy the development of advanced soldier systems. The countries in the Asia Pacific region are conducting military modernization programs for their ground troops by domestically developing various types of soldier subsystems, equipment, and gears.

China’s soldier system market in 2018. R & D activities in the country for the development of advanced technologies and solutions for soldier systems.

Major players in the market are  Rheinmetall AG (Germany), General Dynamics (US), Elbit Systems (Israel), Leonardo (Italy), Saab AB (Sweden), Rockwell Collins (US), FLIR Systems (US), Harris Corporation (US), and Thales Group (France), among others .

Know more about the soldier systems market :

https://www.marketsandmarkets.com/Market-Reports/soldier-system-market-137230260.html

Browse Adjacent Markets @  Aerospace and Defense  Market Research Reports & Consulting

About MarketsandMarkets ™

MarketsandMarkets ™ provides quantified B2B research on 30,000 high growth opportunities / threats 70% to 80% of worldwide companies‘ revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight markets worldwide approach MarketsandMarkets ™ for their pain points around

Our 850 fulltime analyst and SMEs at MarketsandMarkets ™ are following the „Growth Engagement Model – GEM“. The GEM aims to identify new opportunities, identify the most important customers, write attack, avoid and defend strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets ™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets ™ is going to spend more than 10,000 companies this year for their revenue planning and help them make their innovations / disruptions early to the market.

MarketsandMarkets flagship competitive intelligence and market research platform, „Knowledge Store“ joins over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets.

Contact:
Mr.  Shelly Singh
MarketsandMarkets ™ INC.
630 Dundee Road
Suite 430
Northbrook, IL 60062
United States: 1-888-600-6441
Email:  sales@marketsandmarkets.com

Connect with us on LinkedIn: http://www.linkedin.com/company/marketsandmarkets

Telekommunikation

Fiber Optic Cables Market for Military and Aerospace worth $2.00 Billion by 2023

According to the new market research report, “ Fiber Optic Cables Market  for Military and Aerospace by Application“ (Avionics, Cabin Interiors, Flight Management Systems, IFE Systems, Communication Systems, Radar Systems, Electronic Warfare), End Use, Type, and Region – Global Forecast to 2023 „, published by MarketsandMarkets ™, the market for military and aerospace is projected to grow to $ 1.82 billion in 2018 to $ 2.00 billion by 2023, at a CAGR of 1.93% from 2018 to 2023.

Do not miss out on business opportunities at Fiber Optic Cables Market for Military and Aerospace. Speak to our analyst and gain

https://www.marketsandmarkets.com/speaktoanalyst.asp?id=235960805

Rise in demand for bandwidth and reliability and air conditioning and operator installation in the new and upgraded aircraft are the major factors driving the fiber optic cable market for military and aerospace.

Based on application, the radar system segment is projected to grow to the highest CAGR during the forecast period

Based on application, the radar system segment of the fiber optic cable market for military and aerospace is projected to grow to the highest CAGR during the forecast period. New warfare military technologies include the use of network-centric warfare systems and electronic warfare systems. The radar is an important component of these warfare systems. It improves the efficiency of such systems by tracking and identifying objects as well as improving surveillance capabilities and situational awareness.

Based on end use, the space segment is estimated to witness the highest growth during the forecast period

Based on end use, the space segment of the fiber optic cable market for military and aerospace is projected to grow to the highest CAGR during the forecast period. Growth in this segment can be attributed to the increasing requirement for Situational Awareness (SA) in military operations and rising use of geospatial intelligence. Intelligence is considered to be a crucial military competency as it acts as a force multiplier by providing advanced situational awareness to armed forces.

Browse in-depth TOC on „Fiber Optic Cables Market for Military and Aerospace“

72 – tables

45 – Figures

154 – Pages

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Based on type, the single-mode segment is projected to grow at a higher CAGR during the forecast period

CAGR rather than the multi-mode segment during the forecast period. Based on type, the single-mode segment of the fiber optic cable market for military and aerospace projects. The anticipated higher growth rate of the single-mode segment is due to changing demographic trends and increasing demand for connected devices, which are expected to contribute to the growth of the single-mode segment.

The Asia Pacific market is expected to grow significantly during the forecast period

Among regions, the Asia Pacific fiber optic cables market for military and aerospace is projected to be a significant growth during the forecast period. Factors responsible for the growth of the fiber optic cable market for military and aerospace in the Asia Pacific. During the forecast period. Increasing investments in the development of defense products, and growing focus of both, international and domestic players in the region.

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Amphenol (US), Rockwell Collins (US), Carlisle Companies (US), Corning (US), Finisar (US), WL Gore & Associates (US), are major companies in the fiber optic cable market for military and aerospace products. OFS Fitel (US), AFL Global (US), Optical Cable Corp. (US), TE Connectivity (Switzerland), Radiall (France), and Prysmian Group (Italy), among others.

Browse Adjacent Markets  @  Aerospace and Defense Market Research  Reports & Consulting

About MarketsandMarkets ™

MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies‘ revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their painpoints around revenues decisions.

Our 850 fulltime analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the „Growth Engagement Model – GEM“. The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write „Attack, avoid and defend“ strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve.

MarketsandMarkets‘ flagship competitive intelligence and market research platform, ‚Knowledge Store‘, joins over 200,000 markets and entire value chains for the understanding of the marketplace.

Contact:

Mr. Shelly Singh

MarketsandMarkets ™ INC.

630 Dundee Road

Suite 430

Northbrook, IL 60062

USA: + 1-888-600-6441

Research Insight:  https://www.marketsandmarkets.com/ResearchInsight/military-fiber-optic-cable-market.asp

Telekommunikation Wissenschaft/Forschung

Small Satellite Industry Analysis, Growth, Trends, and Forecast to 2022

The report  Small Satellite Market  by Type (Nanosatellite, Microsatellite, Minisatellite), End User (Civil, Defense, Commercial), Application (Earth Observation & Meteorology, Communications, Scientific Research & Exploration), and Region – Global Forecast to 2022″ , The small satellite market is estimated to grow from $ 2.92 trillion in 2017 to $ 7.53 trillion by 2022, at a CAGR of 20.83% during the forecast period.

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Browse 68 market data tables and 41 figures spread through 163 pages and in-depth TOC on „Small Satellite Market“

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Early buyers will receive 10% customization on this report.

Key factors are looking at how to increase the cost of ownership of the small satellite market.

Boeing (US), Airbus Defense and Space (France), OneWeb (US), Planet Labs (US), Space Exploration Technologies Corporation (US), Sierra Nevada Corporation (US), and Surrey Satellite Technology (UK), among others, are the major players in the small satellite market.

Based on type, the minisatellite segment is expected to lead the small satellite market during the forecast period

Based on type, the minisatellite segment is used in the forecasting period, as well as in space disaster management, military intelligence, telecommunications, and other academic purposes.

The earth observation & meteorology segment is estimated to lead the small satellite market during the forecast period

Based on application, the earth observation & meteorology segment is estimated to lead the small satellite market during the forecast period. Small satellites are capable of monitoring natural or manmade disasters, such as cyclones, earthquakes, landslides, and environmental pollution, among others. Small satellites have computational and communication capabilities, along with competencies in taking decisions.

North America is projected to account for the largest share of the small satellite market in 2017

North America is looking to lead the small satellite market in 2017. Increasing interest in small satellites due to their low cost, advanced mechanics, and ease of assemble and launch has led to a rise in venture capital-backed funding for small satellites in the region , The small satellite market in the North American region is expected to witness high growth during the forecast period.

Inquiry before buying:

https://www.marketsandmarkets.com/Enquiry_Before_Buying.asp?id=150947396

About MarketsandMarkets ™

MarketsandMarkets ™ provides quantified B2B research on 30,000 high growth opportunities / threats 70% to 80% of worldwide companies‘ revenues. Currently servicing 5000 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets ™ for their painpoints around

Our 850 fulltime analyst and SMEs at MarketsandMarkets ™ are following the „Growth Engagement Model – GEM“. The GEM aims to identify new opportunities, identify the most important customers, write attack, avoid and defend strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets ™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets ™ is going to spend more than 10,000 companies this year for their revenue planning and help them make their innovations / disruptions early to the market.

MarketsandMarkets‘ flagship competitive intelligence and market research platform, ‚RT‘, joins over 200,000 markets and entire value chains for deeper understanding of the marketplace.

Contact:

Mr. Shelly Singh
MarketsandMarkets ™ INC. 
630 Dundee Road 
Suite 430 
Northbrook, IL 60062 
United States: 1-888-600-6441

Aktuelle Nachrichten Computer/Internet/IT Pressemitteilungen Telekommunikation

PhotoBox meistert Nachfragespitzen mit der Lösung von Diabolocom

Aachen / Paris, 13. Juli 2018 – PhotoBox, der europäische Marktführer für Fotoprodukte, stand vor der Herausforderung, optimalen Kundenservice mit größtmöglicher Qualität zu bieten. Wie das mit Hilfe von Diabolocom gelungen ist, erklärt das Client Video.  

 

Gleichbleibende Servicequalität

Das französische Unternehmen PhotoBox, deutschen Verbrauchern auch durch die Tochter posterXXL bekannt, hat 30 Millionen Kunden in 12 Ländern. Ein Großteil von ihnen bestellt dort vor Feiertagen, um individuelle Fotoprints zu verschenken. Während dieser Nachfragespitzen steigt der Traffic auf der Website von PhotoBox um 400 Prozent – eine besondere Herausforderung für den Kundenservice.

Mike Massimi, Customer Experience Director bei PhotoBox, erklärt : « Die Herausforderung liegt darin, eine gleichbleibende Servicequalität für unsere Kunden zu gewährleisten, egal, wie groß das Aufkommen ist. Deshalb müssen wir agil sein und benötigen Tools, die so flexibel wie möglich sind. »

Bestehende Strukturen nutzen

Auf der Suche nach einer flexiblen Kommunikationslösung stieß das Unternehmen auf Diabolocom. Für eine schnelle Einführung und einen reibungslosen Start sorgte die umfassende Integrationsmöglichkeit der Software.

«Wir sind seit 17 Jahren am Markt. Deshalb verfügen wir über bewährte Strukturen, die wir nicht grundlos in Frage stellen wollen », so Massimi : « Diabolocom hat das verstanden. Sie waren der erste und einzige Anbieter, der in der Lage ist, seine Lösung vollständig in unser Back-Office und unser CRM-System, Oracle, zu integrieren.»

Hilfe von Experten

«Der Vorteil bei Diabolocom ist, dass ich mich, wenn morgen ein technisches Problem auftaucht, nicht an meine IT-Abteilung wenden muss », erklärt Mike Massimi : « Für häufige Fragen habe ich in meinem Team Mitarbeiter, die schnell weiterhelfen können. Und wenn ich mit Diabolocom telefoniere, habe ich immer einen Ansprechpartner, der mich kennt. Selbst um fünf Uhr morgens kann ich dort anrufen und das Problem von den Experten von Diabolocom lösen lassen. Ich weiß, dass ich nicht an ein Callcenter in Madagaskar oder Mumbai weitergeleitet werde, wo man mir sagt, dass man mir erst morgen helfen kann.« *

Alles darüber, wie Diabolocom PhotoBox unterstützt, erfahren Sie in unserem Client Video:

 

https://youtu.be/X37etNfg–U

 

Wer wir sind

Diabolocom ist ein Cloud-Contact-Center-Lösungsanbieter und zudem ein Telekommunikationsprovider. Dank seiner schnellen Implementierungsmöglichkeiten, seiner benutzerfreundlichen Schnittstellen, die vollständig in die wichtigsten CRM-Systeme integriert sind, und einem ausgezeichneten Support, ermöglicht es Diabolocom Unternehmen, hervorragende Kundenerfahrungen über alle Kanäle hinweg anzubieten und ihre Performance zu steigern. Diabolocom hilft mehr als 250 Unternehmen in 20 Ländern die digitale Transformation zu meistern, darunter Firmen wie: Engie, Air Liquide, Smartbox, PhotoBox, Wonderbox, Galeries Lafayette, Carrefour, Decathlon, Dekra, Bonduelle, Webhelp, u.v.m.

Weitere Informationen finden Sie unter: www.diabolocom.com

 

Pressekontakt:

Stefan Botthof – stefan.botthof@diabolocom.com– +49 (0)69 96759639

Aktuelle Nachrichten Pressemitteilungen Telekommunikation

Decathlon Pro und Diabolocom: Ein starkes Team für den Sport

Aachen / Paris, 14. Juni 2018 – Decathlon Pro, die Profi-Abteilung des erfolgreichen französischen Sportartikelhändlers Decathlon, hat sich für Diabolocom entschieden, um seine Customer Experience auf die nächste Stufe zu bringen.

 

Kaufen und von Experten beraten werden – überall

Decathlon Pro bietet seine Produkte und Dienstleistungen lediglich online und via Katalog an. Während sich die 300 Decathlon-Filialen in Frankreich an Freizeitsportler richten, läuft der Kontakt zu Vereinen und Unternehmen größtenteils am Telefon ab.

Die telefonische Beratung wird im nord-französischen Villeneuve d’Asq koordiniert, wo 50 Mitarbeiter den gesamten französischen Markt betreuen. Das Callcenter umfasst 25 Stellen, die auf die verschiedenen Kundensegmente spezialisiert sind : Öffentliche Einrichtungen, Vereine und Verbände sowie Unternehmen.

Warum Diabolocom?

Mit jährlich 300.000 Minuten Anrufzeit und höchsten Ansprüchen an die Servicequalität benötigt Decathlon Pro für sein Contact Center eine Lösung, die zugleich zuverlässig und flexibel ist. Die Abdeckung aller Funktionen, eine schnelle Implementierung und das von Diabolocom vorgeschlagene Preismodell waren die Entscheidungsgründe für Decathlon Pro.

Ein spürbarer ROI schon nach vier Monaten

Bereits vier Monate nach der Einführung konnte sich Eric Lengert, Geschäftsführer von Decathlon Pro, über den ROI der neuen Kommunikationslösung freuen, nicht nur wirtschaftlich, sondern auch, was die Servicequalität betrifft : Dank der fortschrittlichen Funktionen des Tools werden Kunden stets mit einem geeigneten Experten für ihr Problem verbunden. Wenn der Kundenberater, den ein Kunde sprechen möchte, gerade nicht verfügbar ist, wird der Anruf automatisch an einen Mitarbeiter weitergeleitet, der im gleichen Bereich arbeitet und über die gleichen Kompetenzen verfügt, sodass Kunden immer optimal beraten werden.

Die Mitarbeiter von Decathlon Pro wissen zudem, dass sie jederzeit auf den Support und die Präsenz des Teams von Diabolocom zählen können, um die Weiterentwicklung ihres wichtigsten Arbeitswerkzeugs zu begleiten.

 

A propos de Diabolocom

Diabolocom ist ein Cloud-Contact-Center-Lösungsanbieter und zudem ein Telekommunikationsprovider. Dank seiner schnellen Implementierungsmöglichkeiten, seiner benutzerfreundlichen Schnittstellen, die vollständig in die wichtigsten CRM-Systeme integriert sind, und einem ausgezeichneten Support, ermöglicht es Diabolocom Unternehmen, hervorragende Kundenerfahrungen über alle Kanäle hinweg anzubieten und ihre Performance zu steigern. Diabolocom hilft mehr als 250 Unternehmen in 20 Ländern die digitale Transformation zu meistern, darunter Firmen wie: Engie, Air Liquide, Smartbox, Photobox, Wonderbox, Galeries Lafayette, Carrefour, Decathlon, Dekra, Bonduelle, Webhelp, Teleperformance, u.v.m.

Weitere Informationen finden Sie unter: www.diabolocom.com/de

Pressekontakt:

aixvox

Oliver Oschmann – oo@aivxox.net – +49 (0)241 4133126

Telekommunikation

Die besten VPN Anbieter in Deutschland

Der Begriff VPN steht für “Virtual Private Network” und bezeichnet ursprünglich eine Technik, die es erlaubt, von jedem Ort auf der Welt sicher auf Daten / Ressourcen in einem virtuellen privaten Netzwerk zuzugreifen. Virtual Private Networks verschlüsseln die Internetverbindung beginnend von der Netzwerkkarte bis hin zum VPN-Server. Diese Verschlüsselung findet dabei in Echtzeit statt und verhindert Mitschnitte bzw. das Hacken der übertragenen Daten / Informationen. Ob Modem, ISDN, GPRS, UMTS, LTE, Kabel, Standleitungen oder WLAN – Die Art Ihrer Internetverbindung spielt dabei keine Rolle. Die Internetverbindung wird durch die Nutzung eines Virtual Private Networks vollständig verschlüsselt und somit geschützt.

Den richtigen VPN Provider finden

Wer ein sicheres Virtual Private Network nutzen möchte, sollte auf den richtigen VPN Provider setzen. Doch welche VPN Anbieter sind gut und welche schlecht? Mit dieser Frage beschäftigt sich das Vergleichsportal https://diebestenvpn.de, das sehr detailliert über die bekanntesten VPN Anbieter berichtet und diese vergleicht. Hier erfährt man alles über sichere VPN Anbieter und VPN Dienste, über die Preise und die Konditionen und vieles mehr.

Da es immer mehr VPN Anbieter auf dem Markt gibt, verliert man schnell den Überblick. VPN Vergleichsportale wie https://diebestenvpn.de helfen dabei, die wichtigsten Informationen zu bekommen und darauf aufbauend eine Entscheidung zu treffen.