(pressebox) Kaiserslautern, Germany, 04.03.2011 – Attensity Europe GmbH, provider of software applications for professional customer experience management, was chosen as the winner of the IT Innovation Award in the business intelligence category for its “Attensity Analyze for German” software.
The winners in the various categories were announced on March 3, 2011, during the official awards ceremony held at CeBIT in Hanover. Awards were given in 34 categories for products, services and solutions in the IT industry judged to be most innovative, of greatest practical relevance and best suited to medium-sized enterprises. A jury of experts selected the winners from nearly 2,000 applicants.
“We are delighted that Attensity was chosen as the winning software among the many applications submitted,” says Martina Tomaschowski, Vice President for Marketing & PR at Attensity Europe GmbH. “Cutting-edge text analysis tools, like Attensity Analyze, offer companies valuable insight to customers’ thoughts and sentiment, opening up entirely new ways of optimizing products and services to meet customer needs.”
Attensity Analyze for German
“Attensity Analyze for German” makes it possible to extract and compile valuable information in real time from German customer conversations taken from a wide variety of sources ? such as social media (Twitter, forums, blogs, etc.), call center recordings, emails and surveys. This gives companies considerable insight into customer sentiment and sheds light on the reasons for opinions, recommendations and problems.
About the IT Innovation Award
The IT Innovation Award is an annual prize given by “Initiative Mittelstand,” a German initiative for medium-sized companies. It seeks to promote innovative IT products that support companies in enhancing their competitive position.